Magazine postage underpaid

[andyburnett]

Got my magazine as usual with no problem and no surcharge. At work we use lots of plastic A4 envelopes for mail to clients for a good number of years and have never had one issue with a surcharge with them on material ground. All of our mail is franked at work though, but this should not make a difference.

Take it up with the Post Office as the material the envelope is made out of should make no different at all as their rules are as follows from 5/10/2015:

Item Old process New process
Letters/Large Letters – no postage paid £1 handling fee plus outstanding postage £2 flat fee
Letters/Large Letters - insufficient postage paid £1 handling fee plus outstanding postage £1.50 flat fee
Small Parcel - underpaid/no postage paid £1 handling fee plus outstanding postage £3 flat fee
Medium Parcel - underpaid/no postage paid £1 handling fee plus outstanding postage £1.50 plus incremental postage rounded to the nearest 10 pence

I hope the above "posts" OK as a table. Looks like they are stating there was insufficient postage paid.

Thanks John, I had a look at that table last night. The magazines are the same size as they always were - they are classed as letters, and second class postage is always used and fine for this purpose.

I will try to devise a way to refund all those who paid the excess, although Royal Mail will probably ask everyone to apply separately.